BUSINESS PROFILE: Michael Lister – Marcia Mediation

Introduce your business and tell us what you’ve been up to recently?


After 25 years as MD of MLP Law I am spending some time in this business which recognises first that mediation is the only way to resolve conflict in the workplace and second conflict is a symptom that your employees are not engaged with the vision and goals of the business.

What makes you different from other similar businesses in the area?
Not only do we resolve the conflict, we eliminate the cause of the conflict and replace it with a passionate belief in the vision of the business. We want your people to be your route to innovation, not an obstacle to it. We love people and play to strengths.

What flexibility does being an independent business give you over a national chain / business?
The owner has his or her finger on the pulse of the needs of his customers and can manoeuvre quickly as those change.

What do you feel is the biggest challenge for small businesses at the moment?
For me, it is always about your people. You need people to grow, but how do you get them to be as passionate about the business as you are?

Looking back, which piece of advice would you give to somebody setting up their own business today?
No business lasts for ever. Every business must innovate to change with the times. You are part of the change. One day the business will be worth more without you. Know when that point arrives.

Which are the best networking groups you regularly attend and why?
On the 7th
Downtown Manchester
Altrincham Chamber of Commerce
Manchester Mediation

They all promote innovation and people

What part does Social Media play in your business?

I am a big fan of twitter and linked in primarily to spread the word about the power of mediation and mentoring

And getting to know you…

What is your biggest passion outside business?
My golden retriever and my family (in which order?!)

What was the last book you read? (for business or pleasure)
The Children Act Ian McEwan

Which is your all time favourite film? And who would play yourself in a movie of your life?
Tom Hanks!

Where are your favourite places to eat out / take out?
Jai Katmandu Northenden

Which is your favourite pub or bar and why?
Bulls Head Mobberley- great beers and steak pie!

Which is your essential must visit high street independent shop?
Evans Cycles

What’s been the most impressive new business you’ve seen open in the past 12 months?
Altrincham Market by a country mile!

In an ideal world which major improvement would you like to see happen in your area / town ?
Continue to bring in independents around the Market

Finally if we want to find out more – what is your website address and social media profiles?
Michael Lister –

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About the Author

Alex McCann

Alex McCann runs Altrincham HQ - a Social Media Marketing company with 100+ recommendations on Linkedin and ranked Number 1 for Social Media Marketing in the UK on Freeindex

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